If you have a question about something you have read on spreadex-casinos-ie.com - a review, a rating, a piece of responsible-gambling guidance, or a factual point you believe needs correcting - we want to hear from you. Clear, direct feedback keeps this site accurate and useful for every reader in Ireland.
We are an independent editorial team. We do not operate any casino or betting product, we do not hold player accounts, and we cannot access your data held by any operator. Please keep that boundary in mind before you write: for account issues, payment queries, or bonus disputes, the relevant operator's support team is always the right first stop.
One Channel
We handle all correspondence through a single address: [email protected]. Using one channel means nothing gets lost between inboxes or ticketing systems, and every message reaches the same small editorial team. We do not operate a phone line, live chat, or social-media DM service for support queries.
When you write to us, include a clear subject line and, where relevant, a direct link to the page you are asking about. That one detail usually halves the time it takes to look into your query.
How We Triage Messages
Every email is read by a member of the editorial team. We group incoming messages into three rough categories: factual corrections or update requests, general site feedback, and privacy or data requests. Factual corrections are prioritised because inaccurate content affects every reader who lands on that page. Privacy requests are handled under a separate process described in our Privacy Policy.
We do not forward your message to any third-party operator, affiliate network, or advertising partner. What you send to [email protected] stays within our team unless you give us explicit reason to believe a public-interest disclosure is necessary.
Turnaround in Plain Language
Most queries receive an initial reply within three working days. If your message requires us to verify information with an external source or revisit a detailed review, it may take up to seven working days before we can give you a complete answer. We will acknowledge your email promptly so you know it has been received.
We do not guarantee same-day responses. If you have not heard from us within seven working days, a single follow-up to the same address is welcome.
Escalation Limits
We can correct editorial content, clarify our methodology, and address privacy requests. We cannot intervene with any operator on your behalf, reverse a withdrawal, unlock an account, or adjudicate a dispute between you and a gambling company. For those matters, the relevant regulatory body or an approved alternative dispute resolution service is the appropriate route.
Repeated messages on a topic we have already addressed fully may not receive additional replies. We aim to be thorough the first time so that follow-ups are rarely necessary.